PRESENT

CAPITA CONSULTING

www.capita.com

Associate Parter: Head of XaaS

SaaS, PaaS, IaaS, BPaaS.

My clients are asking for a different kind of consulting.
I ask better and different questions, and deliver different and better outcomes.

Customers need something more than 'digital transformation' and competitors are changing rapidly – so clients need to move quickly not incrementally.

35m people every day are touched by the services Capita provides, which is why our clients trust us to help them use this data and insight to transform their businesses. My team are deep technical and process experts who don’t just advise - they build, implement and operate real and effective digital solutions.

2018 - 2020

WIPRO DIGITAL

www.wiprodigital.com

Managing Partner, Digital Transformation

Global 

Leadership across global service design and production teams. Predominantly service design and customer experience. We dream and deliver customer success at the intersection of strategy, design, and technology. My role as an innovation-led, enterprise transformation partner, is solving for today’s digital challenges. I focus on the things that matter - insights, interactions, integrations, and innovations that make extraordinary things happen for brands, businesses, and their customers.

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2017-2018

COLLINSON GROUP

www.prioritypass.com

Digital Transformation Director

Priority Pass® and the worlds largest travel benefits and loyalty group. £1Billion revenue 2018.  My work powered premium customer loyalty services for Visa, Amex, Mastercard, Diners Club, China Union Pay, Chase, HSBC, Barclays and Lloyds (30m active users).

Supported the business through an intensive phase of digital transformation with huge investment (Strategy, hands-on agile development and execution, end-to-end delivery)

2014-2017

AIMIA INC

www.nectar.com

Global Product Strategy Director (Digital)

Global Mobile Strategy Director (Contract)

Worlds largest customer loyalty company. Owning Nectar, Airmiles & Aeroplan. 

My work led the strategy of digital products for famous brands in 40 countries. 500M active members/users.  Interim contractor promoted to permanent global head with 9 direct reports. Total matrix team 100+. 

2012-2014

XS2 THE WORLD

Chief Product Officer

Executive Creative Director (Mobile)

Europe's most awarded mobile product studio. Creating mobile products and platform ecosystems for global brands.

I created the design thinking division at XS2, recruited first two designers and grew the team to win Cannes Lions Awards each year (over 20 awards).

2008-2012

OGILVY & MATHER

Head of Mobile Technologies

www.ogilvy.com

Global Group Head: Ogilvy & Mather,

Ogilvy One, Ogilvy Healthworld, Ogilvy PR.

14,000 people, 500 offices.

Founder: Ogilvy Mobile, from a standing start to a matrix 300+ in 2 years.

Led the global division across strategy, design, technology .

Design - build-run: delivery £MM P&L.

2008-2012

MMA

www.mmaglobal.com

Co-Chairman

Worlds No1 mobile association, covering all aspects of the mobile industry.

Chair of an industry association consisting of tier 1 mobile network operators, technology vendors, enterprises and household brands.

Our European board of directors are FTSE 100 CxO’s

2005-2007

MAGNET HARLEQUIN

Head of Marketing Technology

A global leader in digital asset management (DAM) and enterprise marketing platforms (EMP) for world leading brands. I created and built a global digital asset management platform for Manchester United Football Club, delivering £10M cost savings for MUFC and over £1M revenue for our business.